Frequently asked questions
HERE ARE THE ANSWERS TO THE QUESTIONS WE ARE MOST ASKED ABOUT OUR COMPANY
A new way to transfer money abroad
Sending money home with us is quick and easy, as well as cost-effective. Our one-off fee is all you will pay. No additional charges in the Philippines.
These are words peculiar and meaning same thing, used when money is been send to family and friends around the world for meeting immediate needs i.e school fees, hospital bills etc.
Yes simply go to www.direktwire.com Create a profile, fill the online instruction and submit to transfer your money. You may also download direktwire app at android or app stores on your mobile devices, Create a profile, fill the instruction and send your money.
Direktwire will retain your detail for future transfer on its website or mobile app.You can sign in with your login details as created on your profile.
Certainly No, you can only update your profile with change(s) in address or Phone number with new prove
Yes your biodata and one of your IDs either international passport, Drivers license and a Prove of address is required to create a profile.
A received confirmation is sent to your phone/email with verifiable code in case of delivery error.
Yes before it is transferred but once its successfully done, you cannot get refund.
The cost of transfer can be determined when you try to transfer funds. At the later stage of the transfer process you can calculate your fee.
We send to all major banks in Nigeria, all we need are your beneficiaries or recipients bank account details, that is their bank name NUBAN account number and you are ready to go.
You can send to all current, savings and credit card accounts, both individual and corporate or business accounts. In addition, we can send to mobile money wallets in Nigeria from banks offering mobile money services, such as GT Bank or Ecobank mobile money etc.
Nigerian Naira only. At the moments we cannot credit USD, EUR or GBP accounts popularly known as domiciliary accounts in Nigeria
We have a cap on send amount for example you cannot send more than the amount stipulated on the system in GBP or NGN, this would change from time to time, currently you cannot send higher than GBP 2,000 or its equivalent in NGN based on the prevailing exchange rate.
a. Full name. This is necessary and to avoid delays on your transfer, the beneficiary or recipients name should match the name on their bank account
c. Bank name
d. Account number. This should be the 10 digit NUBAN account number for example 5121345678
f. Telephone (mobile)
Important notice: Please ensure that all your beneficiary or recipients details are correct, because this could lead to failure in transfer or delays.
a. We have different modes of transfer, the longer the mode the better the exchange rate
b. Usually the account is credited within 0-1 business days, although we would do our best to make sure your beneficiary or recipients receives the transfer in an instant, i.e. within a few minutes to an hour
c. Occasionally, we or our local partners may require certain documentations from you as is required for our regulatory and compliance obligations. In such instances we would contact you, but be rest assured we would do our best to ensure you have a hitch free money transfer experience